Below you can read independent reviews from some of our landlords and tenants, both past and present.
Our reviews are hosted on the FreeIndex website.
"EPS have been renting my properties since 1993 and I have received exceptional service. I have had no hesitation in recommending EPS to colleagues, friends and clients."M Johal - JHL Investments
"We have been renting through Mark and Express Property Services for 12 years and their level of professionalism is second to none. Honest, conscientious, reliable and knowledgeable of every area of property or maintenance which has ever arisen. It is no surprise to see other clients with even longer tenancies saying the same good things."Keith Voles, Hounslow
"I am a longstanding client of over 25 yrs. That in itself is proof! I live 90 miles from my property and Mark has been managing it without any problem for me. I will recommend his services wholeheartedly to anyone. My friends whom I recommended also benefitted from his exceptional services."Dr Raj, Rugby
"I am a non-UK resident who has been renting through Express Property Services for over seven years. During all this time, Mark Francis has managed my property very professionally, always advising me well, and dealing with any problems arising promptly. He has also supervised very well all the refurbishment works I had done to my property, monitoring the work closely and making sure everything’s done properly. Living far away, it is very important to have such good, professional and honest service as the one offered by Express Property."Vania Seager – Brazil
"We have been using the VERY professional services of Mark Francis at Express Property Services over the last 14 years. We can honestly say that we have been nothing but delighted with the consistently high standards & efficiency that he has displayed. Not only has he helped us with the looking after our property, but he has also given us a lot of general advice from time to time to help us make informed decisions. He never is too busy to deal with our requests and always does his best. I would not hesitate at all to recommend his VERY PERSONAL - One to One service."Dr Kash Ubhi, Hounslow
"I have rented a flat through Express Property Services for about four years and I can fairly say it has been the best agency from which I have rented in twenty years of living in London. I speak only from a tenant's point of view (if you're a potential landlord I can say nothing, of course) but I think one of the biggest thing's in EPS's favour is its size, or its lack of it. It is, as far as I'm aware, a husband and wife team that keep the enterprise going day to day, and this brings an inevitable closeness with the tenants that prevents them, in my view, from seeing you as just a source of income.
As well as the politeness and courtesy one would expect from any such business that seeks to stay afloat EPS have, at all times, been both professional and friendly (a surprisingly difficult balance to achieve, in my opinion). Everything that has ever needed to be fixed or replaced has been fixed or replaced promptly and to a high standard. In short, I have no complaints to make about EPS and would recommend them to anyone looking to rent in west London."Jason Carey, Ealing
"We have been registered with Express Property Services for over twenty years. During all of this time Mark Francis has successfully marketed our properties for rent (on an introduction only basis). He has always managed to find us good and reliable tenants without our properties being empty for any length of time. This is partly because of his sound understanding of the market and helping us to market at a rent that would be attractive to prospective tenants. He has always been very professional, courteous and helpful in all his dealings with us.
We have been able to ask for information that on occasion he has already sent and he has complied with copies. He has always kept us updated on any changes in legislation and its implications. Additionally, he has brokered good deals for us with letting insurance companies and provided details of reliable and value for money agencies offering gas/electricity annual checks.
We have come to respect and appreciate his guidance and advice in all matters relating to lettings and find him to be an asset in this respect."Ashvin Bhabuta, Greenford